02 November 2016

Successfully Managing Complaints

Complaints, IPENZ, Engineering, New Zealand


Engineers and complaints: Everything you need to know

The IPENZ and CPEng complaints process has had a massive overhaul to make it more robust, transparent and accountable. It’s designed to help engineers and the industry improve, censure where appropriate, and increase public confidence and trust in the profession.

This workshop explains everything engineers need to know about the changes. It will also give you tips on how to avoid client dissatisfaction escalating into a formal complaint.

Come along to find out:

  • What happens if a complaint is made against you?
  • How can you deal with client concerns to avoid complaints arising?
  • Are there alternatives to the formal complaints process? 

The workshop will be led by IPENZ General Counsel and Complaints Manager Helen Davidson and Legal Advisor Ruth de Villiers. Its free to attend and will run for 1.5 hours in an interactive format.

There will also be an opportunity to ask individual questions privately afterwards.

Register now
Hamilton Tuesday 6 December
Auckland Tuesday 6 December
Dunedin Wednesday 7 December
Christchurch Wednesday 7 December
Wellington Thursday 8 December